Privacy Policy
Effective Date: June 29, @026
Silver Landing Homeowners Association, Inc. (“Silver Landing HOA,” “Association,” “we,” “us,” or “our”) respects the privacy of website visitors. This Privacy Policy explains how information may be collected, used, processed, stored, or shared when you visit or use the Silver Landing HOA website, related webpages, document pages, links, and any AI-powered assistant or chat feature made available through the website (collectively, the “Website”).
This Website is intended to provide supplemental informational resources for residents, owners, prospective buyers, tenants, guests, vendors, and other visitors. It is not intended to collect sensitive personal information or serve as a private resident portal.
By using this Website, you acknowledge this Privacy Policy.
1. Website Purpose
The Website is intended to provide general information about Silver Landing HOA, including documents, contact information, meeting information, community resources, Master Association routing, ARB routing, notices, and informational AI assistance.
The Website is not intended to collect private account information, payment information, confidential Association records, legal communications, health information, Social Security numbers, financial account numbers, passwords, or other sensitive personal information.
Users should not submit sensitive personal information through the Website, AI Assistant, or any general website input.
2. Information We Intend to Collect
Silver Landing HOA does not intend for this Website to directly collect or store personally identifiable information from visitors, other than limited technical information that may be automatically collected by Wix, Google Analytics if installed, or other website service providers.
The Website may collect or process information through third-party website tools, including:
• IP address or approximate location information
• Device information
• Browser type
• Operating system
• Pages visited
• Time spent on pages
• Referring pages
• Clicks, scrolling, navigation paths, and website interactions
• Cookie identifiers or similar tracking technologies
• Analytics data
• AI chat messages or prompts, if a user chooses to use the AI Assistant
• Technical logs, security data, or diagnostic information
Silver Landing HOA does not intend to use this Website to create a resident database, collect payments, process account balances, collect assessment information, receive official records requests, or receive private Association communications unless a specific official tool or process is clearly designated for that purpose.
3. Information Collected Automatically by Wix and Website Tools
This Website is hosted and/or operated using Wix and related Wix tools. Wix and its service providers may automatically collect, process, store, or access certain technical and usage information when you visit the Website.
This may include IP addresses, device data, browser data, cookie data, analytics information, security logs, website interactions, and similar technical information.
Silver Landing HOA may be able to view aggregated or limited website analytics through Wix dashboards or related tools. Silver Landing HOA does not generally control all technical processing performed by Wix or its service providers.
Visitors should review Wix’s own privacy policy and cookie information for more information about Wix’s data practices.
Wix Privacy Policy: https://www.wix.com/about/privacy
4. Cookies and Similar Technologies
The Website may use cookies, pixels, scripts, local storage, or similar technologies.
These technologies may be used for purposes such as:
• Website functionality
• Security
• Performance
• Analytics
• Remembering preferences
• Measuring website traffic
• Understanding how visitors use the Website
• Supporting AI chat or website features
• Detecting technical issues
Some cookies may be necessary for the Website to function. Other cookies may be non-essential analytics or tracking cookies.
Depending on the Website configuration, a cookie banner or cookie consent tool may allow visitors to accept, decline, or manage certain non-essential cookies.
You can also control cookies through your browser settings. Blocking cookies may affect Website functionality.
5. Wix Analytics and Site Analytics
The Website may use Wix Analytics or related Wix reporting tools.
Wix Analytics may collect or display information about Website traffic, visitor behavior, page views, navigation paths, device types, geographic information derived from technical data, engagement, and similar analytics.
This information helps Silver Landing HOA understand how the Website is used and improve content, navigation, and resident resources.
Silver Landing HOA does not intend to use analytics data to identify individual residents or visitors.
6. Session Recordings and Screen Replay
The Website may use Wix session recordings, screen replay, behavior analytics, or similar tools if enabled.
Session recording tools may capture how visitors interact with the Website, such as pages viewed, clicks, taps, scrolling, movement through pages, and general interaction behavior.
Session recordings are intended to help improve Website usability, identify broken layouts, improve navigation, and understand how visitors use the Website.
Session recordings are not intended to collect sensitive personal information. However, because these tools may capture user interactions, users should not enter sensitive personal information, private account details, legal information, payment information, passwords, confidential information, or other sensitive data into any Website field, AI chat, or input area.
Depending on Wix settings and privacy configurations, certain fields or information may be masked, excluded, limited, or otherwise controlled. Silver Landing HOA cannot guarantee that every item entered by a user will be excluded from third-party processing.
7. Google Analytics
The Website may use Google Analytics or similar analytics tools.
If Google Analytics is installed, Google may collect and process information such as page views, sessions, device information, browser information, approximate geography, traffic sources, engagement events, and other analytics data.
Google Analytics may use cookies or similar technologies to collect and report Website usage information.
Silver Landing HOA does not intend to send names, email addresses, phone numbers, account numbers, payment information, or other personally identifiable information to Google Analytics.
Users should not enter personally identifiable information into Website search fields, URL parameters, forms, or AI chat prompts, because such information may be processed by website tools or analytics providers depending on configuration.
Google Analytics information may be subject to Google’s privacy policy and Google Analytics terms and settings.
Google Privacy Policy: https://policies.google.com/privacy
Google Analytics: https://developers.google.com/analytics
8. AI Assistant and Chat Information
The Website may include an AI-powered assistant or chat feature (“AI Assistant”).
The AI Assistant is supplemental and informational only. It may help users find information about Silver Landing HOA documents, contacts, events, notices, rules, ARB routing, the SilverLeaf Master Association, and where to go for help.
If you use the AI Assistant, your messages, questions, prompts, and interactions may be processed by Wix, Wix tools, AI service providers, vendors, affiliates, subsidiaries, or other service providers involved in delivering the AI chat feature.
Silver Landing HOA does not intend to use AI chat to collect private or sensitive information. Users should not enter:
• Account numbers
• Payment information
• Passwords
• Social Security numbers
• Driver’s license numbers
• Medical information
• Legal advice requests containing confidential facts
• Private disputes
• Violation history
• Personal financial information
• Confidential Association information
• Names, addresses, or identifying details used to accuse or investigate another person
• Any other sensitive personal information
AI chat conversations may be available to Wix, its subsidiaries, affiliates, service providers, or AI vendors as part of operating, maintaining, reviewing, improving, securing, or supporting the AI feature.
Silver Landing HOA may not actively monitor or respond to AI chat conversations. The AI Assistant is not a private communication channel with the Association, the Board, Vesta Property Services, Alsop Property Management, or any official decision-maker.
Do not use the AI Assistant for emergencies, official notices, official records requests, legal claims, appeals, violation responses, payments, account issues, ARB submissions, or confidential communications.
9. No Sensitive Information Should Be Submitted
Users should not submit sensitive personal information through this Website or the AI Assistant.
This includes, but is not limited to:
• Social Security numbers
• Payment card information
• Bank account information
• Passwords
• Private account information
• Medical information
• Legal information intended to be confidential
• Personal financial information
• Government identification numbers
• Private homeowner account records
• Violation history
• Complaint history
• Confidential Association records
• Information about minors
• Information intended to accuse, identify, or investigate another resident, owner, tenant, guest, vendor, or property
If you submit information through the Website or AI Assistant, you understand that it may be processed by Wix and applicable third-party tools or providers.
10. Contact Information and Email Links
The Website may display email addresses, phone numbers, and contact information for Vesta Property Services, Alsop Property Management, or other relevant contacts.
If you choose to send an email, call, click a link, or contact a third party, your communication will be handled by that third party or recipient according to their own systems, practices, and policies.
Submitting an email or communication through an external email client or third-party system is not the same as submitting information through the Website.
For official Association matters, users should follow the proper official process and contact the appropriate management company.
11. Third-Party Links, Portals, and Services
The Website may link to third-party websites, portals, forms, document platforms, social media groups, government websites, management company websites, utility providers, payment portals, or other outside resources.
These third-party websites and services are not controlled by Silver Landing HOA unless expressly stated.
Third-party services may collect, process, store, or share information according to their own privacy policies, cookie policies, terms, and security practices.
Examples may include:
• Wix
• Google Analytics
• Vesta Property Services systems
• Alsop Property Management systems
• Enumerate / Engage portal
• Facebook or other social media platforms
• Government websites
• Utility or service provider websites
• Embedded tools, maps, scripts, or plugins
Silver Landing HOA is not responsible for the privacy practices, security, content, accuracy, or availability of third-party websites or services.
Users should review the privacy policies and terms of any third-party website or service before using it.
12. Social Media
The Website may link to community-related or HOA-related social media groups.
Social media platforms may collect and process information according to their own privacy policies and terms.
Posts, comments, reactions, messages, or other activity on social media are not private communications with Silver Landing HOA unless expressly stated through an authorized process.
Users should not post confidential, sensitive, private, legal, account-related, payment-related, violation-related, or emergency information on social media.
13. Official Records and Florida HOA Considerations
Silver Landing HOA is a Florida homeowners association. Certain Association records, notices, postings, inspections, retention obligations, and document access procedures may be governed by Florida law, including Chapter 720, Florida Statutes, the Association’s governing documents, and other applicable law.
This Privacy Policy does not replace official records procedures, statutory requirements, inspection rights, retention requirements, redaction requirements, or any other legal obligations.
The Website may make certain documents available for convenience. Documents posted on the Website may not represent the complete official records of the Association.
Some records or information may be restricted, redacted, withheld, or unavailable for public posting under applicable law, privacy rules, Association procedures, or management instructions.
Users seeking official Association records should contact Vesta Property Services and follow the official records request process.
The Website and AI Assistant should not be used to submit official records requests unless a specific official process is clearly designated for that purpose.
14. Electronic Notice and Consent
Use of the Website, browsing the Website, clicking links, or using the AI Assistant does not automatically constitute consent to receive official notices electronically.
Electronic notice consent, if applicable, must be provided in the manner required by the Association’s governing documents, Florida law, and official Association procedures.
The Website may provide information, reminders, or links for convenience, but official notice requirements are controlled by the governing documents, applicable law, and official Association procedures.
15. How Information May Be Used
Information collected through the Website, Wix, analytics tools, AI tools, or third-party services may be used for purposes such as:
• Operating the Website
• Maintaining Website security
• Understanding Website traffic
• Improving Website usability
• Troubleshooting technical issues
• Improving content organization
• Reviewing how users navigate the Website
• Supporting AI Assistant functionality
• Responding to technical issues
• Preventing misuse or abuse
• Complying with applicable laws, legal obligations, or vendor requirements
• Protecting the Website, Association, users, vendors, or the public
Silver Landing HOA does not intend to use Website analytics or AI chat information to make individual homeowner decisions, determine violations, confirm compliance, issue fines, process payments, approve ARB requests, or make official Association determinations.
16. How Information May Be Shared
Information may be shared or processed by third parties involved in operating or supporting the Website, including:
• Wix and related Wix tools
• Website hosting providers
• Analytics providers
• AI service providers
• Security providers
• Technical support providers
• Email or communication providers
• Management companies, if a user contacts them directly
• Legal, regulatory, governmental, or public authorities when required or permitted by law
• Other service providers necessary to operate or protect the Website
Silver Landing HOA does not sell personal information.
Silver Landing HOA does not intend to share Website visitor information for advertising sales or commercial marketing purposes unrelated to the Website.
Third-party providers may process information according to their own privacy policies, service terms, data processing terms, and legal obligations.
17. Data Retention
Silver Landing HOA does not intend to maintain a separate database of Website visitor personal information through this Website.
However, Wix, Google Analytics if installed, AI tools, session recording tools, security tools, and other third-party providers may retain analytics, logs, recordings, chat interactions, cookies, or technical information according to their own retention settings, policies, and legal obligations.
Silver Landing HOA may retain limited information if it is provided through an official communication channel, required for Website administration, required for legal compliance, or necessary to address a technical, security, or operational issue.
Official Association records are retained according to applicable law, governing documents, Association procedures, and management company practices.
18. Security
Silver Landing HOA uses third-party website services and tools to operate the Website.
No website, AI chat, email system, analytics tool, session recording tool, or third-party portal can be guaranteed to be completely secure.
Users should not submit sensitive personal information, payment information, passwords, confidential legal information, private account information, or official requests through the Website or AI Assistant unless using an official secure system intended for that purpose.
Users must not attempt unauthorized access, probe security features, interfere with Website operation, misuse restricted information, upload malicious code, or disrupt the Website.
19. Children’s Privacy
The Website is intended for general HOA informational use by residents, owners, prospective buyers, tenants, guests, vendors, and visitors.
The Website is not directed to children under 13, and Silver Landing HOA does not knowingly intend to collect personal information from children through the Website.
Children should not submit personal information through the Website or AI Assistant.
If a parent or guardian believes a child has submitted personal information through the Website, they may contact the appropriate Website or Association contact so the issue can be reviewed.
20. Your Choices
Depending on Website configuration and your location, you may have choices regarding cookies, analytics, or certain data practices.
You may be able to:
• Adjust browser cookie settings
• Use the Website cookie banner or privacy settings, if available
• Decline certain non-essential cookies, if available
• Use browser privacy tools
• Use Google Analytics opt-out tools, if available
• Avoid entering personal information into Website fields or AI chat
• Contact Vesta Property Services for official Association records or Association-related requests
• Contact the Website administrator or Association contact for Website privacy questions
Some Website features may not function properly if cookies or scripts are disabled.
21. Do Not Track and Browser Signals
Some browsers may transmit “Do Not Track” or similar signals.
The Website may not respond to all browser-based tracking signals unless required by applicable law or supported by the Website tools in use.
Cookie consent tools, browser settings, and third-party privacy controls may provide additional options.
22. Visitors Outside Florida or the United States
This Website is intended primarily for a Florida homeowners association and users connected to Silver Landing or the surrounding community.
If you access the Website from outside Florida or outside the United States, your information may be processed in the United States or other locations where Wix, Google, AI providers, or other service providers operate.
By using the Website, you understand that information may be processed according to the systems, policies, and legal requirements of applicable service providers.
23. Changes to This Privacy Policy
Silver Landing HOA may update this Privacy Policy from time to time.
Updates may be posted on the Website with a revised effective date.
Continued use of the Website after changes are posted means you acknowledge the updated Privacy Policy.
Users are encouraged to review this Privacy Policy periodically.
24. Contact Information
For Silver Landing HOA questions, contact:
Vesta Property Services
Assigned Manager: Tami Santanna-Neves, LCAM
Email: tneves@vestapropertyservices.com
Phone: (904) 747-0181 Ext. 210
Office: 200 Business Park Circle, Suite 101, St. Augustine, FL 32095
For SilverLeaf Master Association or Master ARB questions, contact:
Alsop Property Management
790 N Ponce De Leon, Suite 200
St. Augustine, FL 32084
Phone: (904) 647-2619
Email: info@alsopcompanies.com
Website: https://alsoppropertymanagement.com/
Master Association Portal: https://engage.goenumerate.com/connect_login.php
ARB-specific contact from the Master ARB application:
SilverLeaf Master Owners Assoc., Inc.
c/o ALSOP Property Management
P.O. Box 1389
St. Augustine, FL 32085
Phone: (904) 647-2619
Email: vw@alsopcompanies.com
For Website privacy questions, contact:
[Insert Website Privacy Contact Email]
25. Final Reminder
This Website is intended to provide supplemental informational resources.
Do not submit sensitive personal information through the Website or AI Assistant.
Official Association records, governing documents, official notices, written approvals, management instructions, and applicable law control over website summaries, AI responses, or general informational content.